Updated September 21, 2026
1. Send your request
Email info@mail.zgh.cl with the subject “Z-Messenger data request”. Tell us whether you contacted us on Instagram or Facebook, your username and an approximate conversation date. Describe the data you want deleted. You do not need access to ZGH’s internal tool.
Do not attach passwords, authentication codes or identity documents to your initial message.
2. We verify your identity and the scope
We check that the request comes from the account holder using the minimum information needed. If necessary, we will ask you to confirm through the same account you used to contact us. We will let you know if more information is needed to locate the conversation.
3. We process the request
Once verified, we delete or anonymise the relevant data in Z-Messenger and related records under ZGH’s control, including Public Contact where it relates to the request. The review covers backups and the measures needed to prevent a restore from reintroducing deleted data.
If a legal obligation requires us to retain some information, we will explain which data is retained and why, where permitted. Keeping history without automatic expiry does not prevent us from handling a valid deletion request.
4. We tell you the outcome
We will reply to the email address used for your request with the outcome or any remaining steps. Deletion from ZGH’s systems does not delete messages still controlled by Meta or other participants in their accounts. For that data, use the relevant platform’s request mechanisms.