Decision guide · Managed operations
How should I choose a 24/7 NOC or SOC service?
Start with an inventory of critical assets and services, define which signals are monitored and agree what the operator may do for each alert. A useful service specifies coverage, severity, channels, responsibility matrix, evidence, target times and escalation. NOC focuses on availability and performance; SOC focuses on security events and risks, with both able to work together.
Use cases
When to outsource operations
Teams without permanent shifts
Organizations that need continuous coverage outside internal team hours.
Distributed critical services
Infrastructure, links, servers and applications that need a common operational view.
Evidence requirements
Operations that need to retain alerts, actions, metrics and reports for improvement or compliance.
Decision criteria
Design the service before enabling alerts
The tool is only one part. Operations require context, permissions and clear rules.
-
Inventory and criticality
Assets, owners, dependencies, windows, impact and current contacts.
-
Coverage
Availability, performance, security, logs, network, applications and user experience as scoped.
-
Severity
Objective criteria to classify, notify and escalate each event.
-
Response authority
Allowed, prohibited and approval-dependent actions before intervention.
-
Continuous improvement
Reports, trends, false positives, post-incident review and threshold tuning.
Explicit scope
Minimum responsibility matrix
Define for ZGH
- Monitoring and included tools
- Effective schedule for each function
- Alert and escalation channels
- Authorized operational actions
- Reports and evidence retention
- Integration with the customer team
Define for the customer
- Owners and contacts per asset
- Credentials and secure access
- Maintenance windows
- Change approvals
- External providers involved
- Recovery plan and business decisions
AS263702 · Public evidence
Operations over owned infrastructure
ZGH combines a 24/7 NOC with infrastructure, connectivity and AS263702. The specific proposal must identify monitored components and authorized response.
FAQ
NOC and SOC questions
Are NOC and SOC the same?
No. NOC mainly focuses on availability and performance, while SOC focuses on security detection and response. They can share data and escalation.
Does 24/7 monitoring mean automatic intervention?
Not necessarily. Automatic and manual actions and their authorization must be documented.
Can you monitor infrastructure outside ZGH?
It can be assessed within a managed service, subject to agreed connectivity, access, tools and responsibilities.
Next step
Define critical coverage first
Send inventory, schedules, dependencies, current tools and escalation procedure. We will design a clear responsibility matrix before activation.